Policy · Effective 12 June 2025

Refund Policy

A clear look at when refunds are possible for mock tests, PDFs and courses, and exactly how to ask for one.

7 days

Refund requests must be made within 7 days of purchase

72 hours

Time we get to resolve a technical access issue before it counts for a refund

3 days

We aim to reply within 3 business days

1Digital products

Mock tests, PDF study materials, online courses and downloadable resources give you access immediately after purchase. Because of this, they are generally non-refundable.

2When a refund may be considered

We may consider a refund in these cases, if you request it within 7 days of purchase:

Charged twice

You were charged twice for the same product.

No access

You couldn’t access the product because of a technical issue on our end that support didn’t resolve within 72 hours.

Misleading description

The product description was significantly misleading.

3Not eligible for a refund

  • ✕You changed your mind.
  • ✕You bought the wrong product by mistake.
  • ✕The content was different from what you expected.
  • ✕You no longer want the service.

4Subscriptions

You can cancel a subscription at any time. Unused time after cancellation is not partially refunded, and your access continues until the end of the current billing period.

5How to request a refund

Email mocktoofficer17@gmail.com within 7 days of purchase. Please include:

  1. Your full name
  2. The email address you used for the purchase
  3. Your order or transaction ID
  4. A brief explanation of the reason for your request
Subject: Refund request Full name: Purchase email: Order / transaction ID: Reason:
Email a refund request
We aim to respond within 3 business days.
By purchasing any product or service from Mock to Officer, you agree to this Refund Policy.

Effective 12 June 2025. Questions? Visit the Contact page.